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Privacy Policy

Iselino – Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Iselino.com, operated by Fina Group d.o.o., Ulica Rista Lekica bb, 85000 Bar, Montenegro (“Iselino”, “we”, “us”), collects, uses, stores, and protects your personal information when you use our services.

By using Iselino, you consent to the collection and processing of your data as described herein.

1. Who We Are

  • Fina Group d.o.o. operates the Iselino platform.
  • We connect Buyers and Sellers in an online marketplace.
  • Contact: 📧 support@iselino.com

2. Information We Collect

a) Information You Provide

  • Account data: Name, email, password, profile photo, country
  • Service details: Descriptions, offers, uploaded files
  • Payment data: Handled by authorized payment partners; full card details not stored
  • Communication: Messages to other users or support

b) Information Collected Automatically

  • Device data: Browser, OS, IP, access times
  • Usage data: Pages visited, clicks, interactions
  • Cookies: For functionality, personalization, analytics (see Cookie Policy)

3. How We Use Your Data

We use your data to:

  • Create/manage accounts
  • Facilitate Buyer-Seller communication
  • Process payments securely
  • Send updates (order, payment, platform notifications)
  • Improve platform functionality
  • Comply with Terms & Conditions and prevent fraud

We never sell your data to third parties.

4. Legal Basis for Processing

  • Contractual necessity: Provide services and process transactions
  • Legal obligation: Comply with tax/financial laws
  • Legitimate interest: Protect platform and prevent abuse
  • Consent: Optional services (newsletters, marketing), withdrawable anytime

5. Sharing Your Information

We share information only when necessary:

  • Payment processors: Securely handle transactions
  • Hosting/IT providers: Platform operations and security
  • Law enforcement/legal authorities: As required by law

All third parties comply with GDPR and maintain high security standards.

6. International Data Transfers

  • Your data may be transferred outside your country
  • All transfers comply with GDPR via safeguards (e.g., standard contractual clauses)

7. Data Retention

  • Account info: While active
  • Transaction data: As required by law
  • Communication records: Reasonable period for disputes/support

Users may request deletion of their data (see Section 10).

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (right to be forgotten)
  • Object to processing/restrict use
  • Request data portability

Contact support@iselino.com to exercise these rights. Response within 30 days.

9. Security

  • We use HTTPS, encryption, and secure storage to protect your data
  • Users should maintain strong passwords and account confidentiality

10. Deleting Your Account

  • Delete via profile settings or contact support
  • Data will be removed unless retention is required by law (financial records, tax purposes)

11. Cookies

  • Cookies used for functionality, analytics, personalization
  • Users can manage/disable cookies via browser
  • See separate Cookie Policy for details

12. Changes to This Policy

  • Updates may occur occasionally
  • “Last Updated” date reflects the latest version
  • Significant changes may be notified to users

13. Contact

Fina Group d.o.o.
Ulica Rista Lekica bb
85000 Bar, Montenegro
📧 support@iselino.com
Response time: 24 hours, Monday–Friday, CET

End of Privacy Policy