Iselino – Payment & Refund Policy

Last updated: November 2025

This Payment & Refund Policy governs payment processing, escrow handling, refunds, and dispute resolution for transactions on Iselino, operated by Fina Group d.o.o., Ulica Rista Lekica bb, 85000 Bar, Montenegro.

1. General Information

All payments are securely processed through authorized payment service providers.
Iselino does not store or have access to full credit card information.
Accepted payment methods include:
- Credit and debit cards (Visa, MasterCard, etc.)
- Online wallets (if available)
- Other local or international payment methods offered at checkout

2. Currency & Exchange

All prices are displayed in the selected currency.
Exchange rates and fees may depend on the user’s bank or payment provider.

3. Payment Process

Buyers must pay the full order amount before services begin.
Iselino holds the payment in a secure escrow account until service completion and Buyer confirmation.
Once confirmed, funds are released to the Seller minus Iselino’s commission.
Payouts to Sellers may take 3–7 business days, depending on the payment method.

4. Refunds

Refunds may be issued under the following circumstances:

The Seller fails to deliver the service as agreed
The Buyer cancels before the Seller starts work
Both parties agree to a cancellation

Refunds are processed to the original payment method within 5–10 business days after approval.

Partial refunds may apply if the service was partially delivered.

5. Dispute Resolution

Buyers and Sellers should first attempt to resolve disagreements directly.
If unresolved, contact support@iselino.com with relevant order details.
Iselino may act as a neutral mediator and review evidence, communications, and service delivery.
While Iselino aims for fair resolutions, specific outcomes cannot be guaranteed.

6. Taxes & Fees

Buyers and Sellers are responsible for any applicable local taxes, duties, or fees.
Iselino may display or collect taxes as required by law (e.g., EU VAT for B2C transactions).