Privacy Policy

Last updated: November 2025

Welcome to Iselino, a service marketplace operated by Fina Group d.o.o., located at Ulica Rista Lekica bb, Bar 85000, Montenegro (“we”, “our”, “us”).
Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Iselino.com or any of our related services.

1. Who We Are

We are Fina Group d.o.o., the company behind Iselino.
We provide an online marketplace that connects users who want to offer or purchase services.
If you have any questions about this policy or how we process your data, you can contact us anytime at:
📧 support@iselino.com

2. What Information We Collect

We collect personal and non-personal data to provide a safe, efficient, and customized experience.
Here’s what we may collect:

a) Information You Provide

Account data: name, email address, password, profile photo, and country.
Service details: descriptions, offers, and uploaded files related to services.
Payment data: information related to credit card payments or transactions (processed securely by our payment partners — we do not store full card details).
Communication: messages you send to other users or to our support team.

b) Information We Automatically Collect

Device data: browser type, operating system, IP address, and access times.
Usage data: pages visited, clicks, and actions on the platform.
Cookies: to improve functionality, personalize your experience, and analyze usage (see our Cookie Policy for details).

3. How We Use Your Information

We use your data to:

Create and manage your Iselino account
Facilitate communication between buyers and sellers
Process payments securely
Send you important updates (e.g., service notifications, payment confirmations)
Improve our website and user experience
Ensure compliance with our Terms & Conditions and prevent fraud

We never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: to provide our services and process your transactions
Legal obligation: to comply with tax or financial regulations
Legitimate interest: to protect our platform and prevent abuse
Consent: for optional services like newsletters or marketing (you can withdraw consent anytime)

5. Sharing Your Information

We only share your information when necessary to operate the platform:

Payment processors (for handling credit card payments)
Hosting & IT service providers (to run our website securely)
Law enforcement or legal authorities, if required by law

All third parties we work with comply with GDPR and maintain high security standards.

6. International Data Transfers

As our servers and partners may be located in different countries, your data may be transferred outside your country of residence.
We ensure all transfers comply with GDPR standards through appropriate safeguards (e.g., contractual clauses).

7. How Long We Keep Your Data

We keep your personal data only as long as necessary:

Account information: while your account is active
Transaction data: as required by tax and financial laws
Communication records: for a reasonable period to handle disputes or support

You can request deletion of your account and data anytime (see Section 10).

8. Your Rights

Under GDPR and other data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to processing or restrict certain uses
Request a copy of your data (data portability)

To exercise these rights, contact us at support@iselino.com.
We’ll respond within 30 days.

9. Security of Your Data

We use modern security technologies such as HTTPS, encryption, and secure data storage to protect your personal information from unauthorized access, loss, or misuse.
However, no system is 100% secure — we encourage you to use strong passwords and keep your login details confidential.

10. Deleting Your Account

You can delete your account at any time from your profile settings or by contacting us at support@iselino.com.
Upon deletion, we remove your personal data unless retention is required by law (e.g., financial records).

11. Cookies

We use cookies to provide core functionality, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings.
More information can be found in our separate Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we’ll update the “Last Updated” date at the top of this page and notify you if significant changes occur.