Iselino – Privacy Policy
Last updated: March 2026
This Privacy Policy (“Policy”) explains how Iselino.com, operated by Fina Group d.o.o., Ulica Rista Lekica bb, 85000 Bar, Montenegro (“Iselino”, “we”, “us”), collects, processes, and protects personal data of users (“you”, “your”) when using our platform.
By using the platform, you consent to the processing of your data as described in this Policy.
1. Data Controller and Contact
Data Controller:
Fina Group d.o.o.
Ulica Rista Lekica bb
85000 Bar, Montenegro
Email: support@iselino.com
Response time: 24 hours, Monday–Friday, CET
2. What Data We Collect
We collect personal data you provide voluntarily or that is automatically collected when using the platform:
A. Data you provide:
- Name, email address, phone number
- Billing and payment information
- Profile information (e.g., seller or buyer account, profile picture)
- Communication data (e.g., messages through the platform)
B. Automatically collected data:
- IP address, device type, browser type
- Location data (if enabled)
- Platform usage data (e.g., page views, clicks, session duration)
C. Cookies and similar technologies:
- Information collected via cookies, pixels, or other tracking technologies (see our Cookie Policy)
3. Purpose and Legal Basis of Processing
We process your data for the following purposes:
- Platform operation and contract fulfillment
- Enabling registration, order processing, payments, and communication
- Legal basis: performance of a contract (Art. 6(1)(b) GDPR)
- Security and fraud prevention
- Protection against misuse, fraud, and unauthorized access
- Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
- Marketing and advertising (optional)
- Sending newsletters, promotions, or offers (only if consented)
- Legal basis: consent (Art. 6(1)(a) GDPR)
- Analytics and platform improvement
- Analyzing usage data to optimize functionality and user experience
- Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
4. Data Sharing
Your data may be shared with third parties in compliance with GDPR:
- Service providers & payment partners (e.g., Paymentwall) for transaction processing
- Technical service providers for hosting, maintenance, and analytics
- Legal or regulatory authorities if required by law
Note: We do not sell or rent your data to third parties without a legal basis.
5. Data Retention
- We retain personal data only as long as necessary for the purposes outlined or as legally required.
- Payment and invoicing data is stored according to tax retention obligations (at least 10 years, depending on local law).
- Data that is no longer required is securely deleted or anonymized.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“Right to be forgotten”)
- Request restriction of processing
- Object to processing, especially for direct marketing
- Data portability (transfer your data to another provider)
To exercise your rights, contact: support@iselino.com
You also have the right to file a complaint with a supervisory data protection authority.
7. Data Security
We implement reasonable technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure.
8. International Data Transfers
- Your data may be processed outside the European Economic Area (EEA), e.g., by third-party service providers.
- In such cases, we ensure an adequate level of data protection (e.g., standard contractual clauses).
9. Updates to this Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in technology or law.
- Users will be notified of significant changes via the platform or email.
- Continued use of the platform after changes constitutes acceptance of the updated Policy.
10. Contact
Fina Group d.o.o.
Ulica Rista Lekica bb
85000 Bar, Montenegro
📧 support@iselino.com
End of Privacy Policy